Privacy policy
as of 12.08.2025
1. Introduction
The protection of your personal data is of particular concern to us. We – Kälte- & Systemtechnik GmbH (KUSTEC), Strassfeld 5, A-3441 Freundorf – process your data exclusively on the basis of the legal provisions (GDPR, DSG, TKG 2021). In this statement, we provide you with comprehensive information about what data we process, how and for what purposes.
2. Scope of application
This privacy policy applies to all personal data collected and processed by us in the context of the use of our website, contacting us (e.g. e-mail, telephone, online form), applications, customer relationships and business initiations.
3. Contact details of the controller
Responsible for data protection:
Kälte- & Systemtechnik GmbH
Martin Schreiblehner
Strassfeld 5, A-3441 Freundorf, Austria
4. Purposes and legal bases of data processing
We will only process personal data where at least one of the following legal bases applies:
- Consent in accordance with Art. 6 (1) (a) GDPR (e.g. for contact form or newsletter)
- Performance of the contract and pre-contractual measures in accordance with Art. 6 (1) (b) GDPR (e.g. quotation, order processing, customer service)
- Legal obligation according to Art. 6 para. 1 lit. c GDPR (e.g. retention obligations for invoices)
- Legitimate interest according to Art. 6 para. 1 lit. f GDPR (e.g. website operation, IT security, direct advertising, business optimization)
In addition, the Data Protection Act (DSG) and the Telecommunications Act (TKG 2021) apply to Austria.
5. Data security
We use organizational and technical measures to protect your data, in particular encryption (e.g. TLS/https), access restrictions and regular training. In this way, we minimise unauthorised access and data loss as much as possible.
6. Recipients and processors
Insofar as it is necessary for processing, personal data will also be passed on to processors (technical service providers, e.g. web hosting, e-mail, IT service providers, cloud providers) who are contractually and legally obliged to comply with data protection regulations.
7. Transfer to third countries
A transfer to third countries outside the EU/EEA will only take place if an adequate level of protection, for example through EU standard contractual clauses or the Data Privacy Framework, is ensured or if you have given your express consent.
8. Storage period
We only store personal data for as long as there are statutory retention obligations or as long as this is necessary for operational reasons. If the purpose of processing no longer applies and there is no obligation to retain it, the data will be deleted or anonymised.
9. Your rights (rights of data subjects)
You have the right to
- Information (Art. 15 GDPR),
- correction (Art. 16 GDPR),
- erasure (Art. 17 GDPR),
- Restriction of processing (Art. 18 GDPR),
- Data portability (Art. 20 GDPR),
- Objection to processing (Art. 21 GDPR, e.g. in the case of direct marketing),
- Withdraw consent at any time (without retroactive effect on the lawfulness of any processing carried out up to that point).
- Complaint to the Austrian Data Protection Authority (www.dsb.gv.at).
10. Data processing in detail
10.1 Communication
If you contact us by phone, e-mail or via a form, we will process the information you provide in the process of processing your request and any follow-up questions you may have. Legal basis: Contract (Art. 6 para. 1 lit. b GDPR) and/or legitimate interest (Art. 6 para. 1 lit. f GDPR).
10.2 Applicant data
If you apply to us, we process your data (e.g. name, contact, proof) to carry out the application process. After completion of the procedure, your data will be deleted, unless you have consented to keep records. Legal basis: consent, contract, legitimate interest (Art. 6 para. 1 lit. a, b, f, Art. 9 para. 2 lit. a GDPR, if applicable).
10.3 Cookies & web analysis
Our website uses cookies to improve usability and functionality. We obtain your explicit consent for non-necessary cookies (Section 165 (3) TKG 2021, Art. 6 (1) (a) GDPR). We set necessary cookies and those for legitimate interests in accordance with Art. 6 (1) (f) GDPR. For details on the software services and cookies used, please refer to the respective section on the website.
11. Update
We reserve the right to amend this privacy policy in accordance with the legal requirements. The current version can be found on our website.
Web Tracking & Analytics Tools
12.1 Matomo
We use the tool Matomo to analyze and improve our website. This is operated on our own servers or those commissioned by us. Among other things, Your IP address (shortened/anonymized), pages visited, time of access, location data, devices used and browser evaluated. The data processing is carried out on the basis of our legitimate interest (Art. 6 para. 1 lit. f GDPR) in website optimization. If you do not want to be tracked, you can object to tracking via our consent management platform.
12.2 Google Analytics & Google Tag Manager
We use Google Analytics and Google Tag Manager on the website, both services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses cookies that enable an analysis of the use of our website. As a rule, your IP address will be transmitted anonymously to Google servers in the USA. Data transfers to the USA will only take place on the basis of the EU standard data protection clauses and/or if Google participates in the Data Privacy Framework.
The purpose of the processing is the evaluation of the use in order to improve our offers. The use of Google Analytics and Tag Manager can be revoked at any time via the Consent Management Platform.
Further information:
DPA & Standard Contractual Clauses
12.3 Meta Pixel (Facebook Pixel)
To measure the effectiveness of our Facebook and Instagram advertising and to optimize our campaigns, we use the "Meta Pixel" of Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. The pixel enables an analysis of user behavior after interaction with advertisements and can help to identify relevant target groups for advertising (remarketing). Metadata may be transmitted to meta servers outside the EU, whereby we pay attention to appropriate safeguards (EU Standard Contractual Clauses, Data Privacy Framework).
Further information:
12.4 Google Ads & Remarketing
We use Google Ads, including remarketing features, to serve targeted advertising on the Google network and partner websites. For this purpose, cookies are set that enable recognition. You can withdraw your consent at any time via the Consent Management Platform. The same guarantees apply to data transfers as to Google Analytics.
Further information can be found in the
13. Consent Management Platform (CMP)
We use a consent management platform (e.g. cookie banners) to obtain and document your consent for the use of tracking and marketing tools in accordance with the law (Section 165 (3) TKG 2021, Art. 7 GDPR). You can use the CMP to adjust your preferences at any time or revoke consents that have already been given.